Customer Success Manager

TLV, Israel · Full-time

About The Position

We are looking for a Customer Success Manager with a passion for customer satisfaction and business to join our business unit team.

As a customer success manager at windward you’ll be working with multiple and different Insurance, commercial and governmental enterprises and organizations and will serve as the company’s main point of contact. Your main responsibilities will be to achieve high customer satisfaction, ensure product usage and value, and enable additional sales. You’ll be doing that by training customers, promoting their requests and analyzing and personalizing the company’s unique offering to the customer needs.

Responsibilities:

  • Manage clients’ accounts directly on all levels: technical, business, support, and product
  • Main expert contact for any client issue
  • Handle new feature releases
  • Provide client feedback internally
  • Provide client training and webinars
  • Upsell existing clients 
  • Introduce new features
  • Work closely with the R&D, Product and sales teams

Requirements

  • 4+ years of experience in a Customer Success / Account Management role
  • Experience with working in SaaS companies with global enterprise customers – a must
  • Bachelor’s degree in the fields of Industrial Engineering/ Business/ Economics 
  • Experience working with product and R&D management
  • Willingness to travel to multiple locations all over the world, at least 30% of the time.
  • Fluent written and spoken English, additional languages an advantage
  • Excellent interpersonal and communication skills, from users to high-level executives ; quick learner, curious, creative and open minded.
  • Experience in working with Customer Success supporting systems such as SalesForce, helpdesk, training tools.
  • Familiarity with B2B and B2G customers and business processes – an advantage.
  • Intelligent or Analyst experience – an advantage  

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